Refund / Return Policy

(WALK-IN AND CALL IN CUSTOMER/THIRD-PARTY DELIVERY ORDER, PHONE ORDERS, ONLINE ORDERS, CATERING DROP OFF BUFFET PACAKGES, CATERING PICKUP BUFFET PACKAGES)

To provide the best customer satisfaction, we provide the following solutions. Feel free to contact us if you have any questions regarding the Return & Refund Policy by emailing us or your catering representative.

Food/Catering Order Errors*

If you receive food that is different from your receipt, we sincerely apologize. Please call us or your third-party delivery company as soon as you notice that there was an error in your order or contact your third party delivery company. You may come to pick up the correct food item or we will arrange to have it delivered via our staff.

  • For credit card payments, you will be refunded the sales price amount associated with the error if you would like to
  • For cash payments, you will be asked to pay the difference of the balance if the new food has a greater value than the food received in error. In the same way, you will receive the difference of the balance back as credit for the new item if less than the food received in error. In some cases, we may offer you a store credit.

Your order will be our highest priority if you elect to come to pick it up. In all cases, the incorrect food must be returned in the original container(s)*.

Food/Catering Order Incomplete*

In the rare occasion that you do not receive food that is on your receipt, we will prepare the food that was missed or issue a refund. Please call us or your third-party delivery service immediately upon receipt of delivery for food items not received in your order. You may cancel the missed food before we prepare it for a refund for the missed item in the amount paid to the payment method used.

Please note: we provide courtesy items such as disposable silverware, plates, napkins, etc. when requested for free. These items are for the buffet package ordered. We do not provide extra plateware, utensils and napkins for platters or pans ordered as an add-on nor for items you provide. (ie cakes, desserts, store bought appetizer trays, etc) If we mistakenly omit a free courtesy item you are welcome to let us know so we may address the issue with our staff, however, we cannot provide discounts, refunds or store credit.

Food/Catering Order Dissatisfaction*

We cook our food fresh to order with only the finest and freshest ingredients. We take great care and pride in all of the dishes we make. Refunds and/or replacement food are available upon request for orders in which the food is wrong or omitted. The incorrect item or disliked food must be returned for a store credit. If 25% or more of the food has been consumed no store credits nor refunds will be given.

Refunds are not provided for food that a guest simply does not like.

Cancel Order*

Sorry, we cannot cancel, refund or give store credit if you change your mind or mistakenly order an item after the order is prepared. We cannot provide any refund or store credit for non-food items or beverages.

Order Cancelled Delivery Partner

It’s possible your delivery partner might cancel the delivery if they’re unable to find or reach you. When they arrive at your delivery address, they’re prompted to contact you so it’s a good idea to keep your phone nearby when you’re expecting the food to arrive. If a delivery partner made a reasonable effort to contact you after arriving at your requested location, you may not be eligible for a refund.

Complimentary Food

Sorry, we cannot provide a refund or cash value on any complimentary food.

As a private business, it is the right of the restaurant to deny or refuse service to any customer for any reason. If a customer abuses any of the Return & Refund Policy we, unfortunately, will not be able to conduct future business with the customer so that we may continue to provide excellent and quality food and service for you and our other wonderful and frequent patrons.

Please note: we strive to prepare and package our pick-up items to preserve the high quality of the food. Keep in mind the temperature, sauce, and consistency of some items may vary slightly after being packaged.

* If 25% or more of the food has been consumed or removed we cannot issue any discount, refund or store credit. If the food has been discarded, repackaged or tampered with then we cannot verify its origin or issue and cannot issue any discount, refund or store credit. Also, if we elect to prepare a second food order replacement for any situation, we will not prepare a third-order replacement.